QW Customer Support

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19 Aug 04:01

Welcome back Queen! We love your dedication to keeping up with your workouts even while on vacation, that’s the spirit! Staying consistent no matter where you are is such a huge win and shows your true commitment. We’re so glad to have you back in your zone! If you ever run into any issues with streaming, devices, or account access again, please don’t hesitate to reach out to us at info@queenwarriors.com. If possible, sharing any type of error message or a screenshot of what you see when trying to connect would be super helpful too, that way we can assist you faster and get you right back into your workouts.

19 Aug 03:57

Hello Queen! Thank you for reaching out and welcome to the QW community! To access the scheduled workout classes for the day, simply head over to the “Calendar” section in your QW app (bottom menu). From there, tap on today’s date and you’ll see all the scheduled workouts available for the day. 

👉 Pro tip: You can also tap the “Remind Me” option so you never miss a session. Just to clarify, the “Daily Schedule” section in your app is mainly to show you the schedule, it won’t take you directly into the classes. The “Calendar” is where you’ll actually access them. If you’re still experiencing issues, please don’t hesitate to email us at info@queenwarriors.com and we’ll be happy to assist you further. 

16 Aug 07:07

Hi Queen! Thank you for reaching out. To find Coach Alexis’ replays, simply open your QW app and on the right-hand side, tap on the magnifying glass (search) icon. Once the search page opens, select "AUTHOR" and then choose "Alexis Martinez." You’ll be able to see all her nutrition class replays there. If you need further assistance with this or anything related to your account, please don’t hesitate to reach out to us at info@queenwarriors.com

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16 Aug 07:02

Queen, thank you so much for sharing your story so openly. It takes real strength to step away from what no longer serves you and reclaim your health, peace, and happiness. The fact that you’re 19 days sober and smoke-free while stepping back into fitness is such an incredible milestone. You should be so proud of yourself. Carving out time will get easier as you keep showing up for yourself, even in small ways each day. Remember, this journey is about progress, not perfection and you’ve already taken some of the hardest steps. If you ever need help with your account or guidance along the way, please don’t hesitate to reach out to us at info@queenwarriors.com.

Reply

We hear you, Queen!  If you’re craving those longer sessions, you’ll be happy to know we have plenty of POWER workouts that are a full hour long.  You can check your QW App for the latest replays,  many of our most recent workouts are already an hour, so you can really get that extra burn. If you need any help or have questions about your account, just send us an email at info@queenwarriors.com

Hello Queen! Thank you for letting us know! You have nothing to worry about the replay should now be accessible and play without any issues. For future reference, if you ever run into a similar situation or any account-related concerns, please don’t hesitate to reach out to us directly at info@queenwarriors.com for faster assistance.

13 Aug 12:46

Hello Queen! We completely understand your concern and yes, even if you’re not going all the way down in your lunges or push-ups, you are still getting benefits from doing them to the best of your current ability. Consistency and proper form (at your own range of motion) are far more important than forcing depth before your body is ready. Over time, your strength, balance, and flexibility will naturally improve, making those movements feel easier and more stable. For For more guidance, feel free to email us at info@queenwarriors.com We’ll be happy to walk you through it step-by-step. You’re doing amazing, Queen! 

Reply

13 Aug 08:55

Hi Queen 💛 It’s great to hear that you’re back on track and going strong during your break, you’re doing amazing! For targeting areas like arms, back, waist, and tummy, we’d suggest exploring a variety of strength-based, core-focused, and full-body classes inside your QW app. Combining different workout styles throughout the week can help you engage multiple muscle groups while keeping things fun and effective. For more tailored recommendations based on your current fitness level and goals, we’d be happy to help you directly just send us an email at info@queenwarriors.com so we can guide you in detail.

12 Aug 02:26

That’s such incredible determination, Queen! Coming back after an injury takes both patience and strength, and it’s amazing to hear you’re already at 95% and making smart modifications to suit your recovery. If you ever need guidance, please feel free to email us at info@queenwarriors.com We’re here to help you keep progressing safely and confidently. You’re doing amazing!

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09 Aug 14:12

Welcome to Queen Warriors, Queen! Happy belated birthday! 🎉 Turning 40 is a powerful milestone, and it’s the perfect time to start reclaiming your energy, strength, and confidence. We’re so glad you’re here. If you’re feeling lost, don’t worry! That’s exactly why we created a clear starting point.

To kick off your journey, simply go to the Featured Events section in your QW app and watch the “Start Here” video.

It will walk you through how to navigate the app, where to find your workouts, and how to set yourself up for success. And remember, you don’t have to figure this out alone. If you need more guidance or account help, you can always email us at info@queenwarriors.com and we’ll be happy to assist