QW Customer Support

Image for the badge Igniter.
Igniter earned for a 1-day streak!
Image for the badge Glow Getter.
Glow Getter earned for a 3-day streak!
Image for the badge Consistency Queen.
Consistency Queen earned for a 7-day streak!
Image for the badge Sweat Sister.
Sweat Sister earned for a 15-day streak!
Image for the badge Phoenix Queen.
Phoenix Queen earned for a 30-day streak!
Image for the badge Strength Builder.
Strength Builder earned for a 60-day streak!

SukiΒ Of course, Queen! πŸ’– And thank you for sharing your preference. We truly appreciate hearing what our Queens enjoy most. For Summer Shred, the focus will remain on the 3 live workouts per week with Coach Fabi, along with the accompanying replays. β˜€οΈπŸ’ͺ As we continue to evolve and grow, we'll always do our best to keep our community informed about any updates or changes to the programming. We know many Queens, like yourself, enjoy fresh content and specific workout styles, and feedback like yours is incredibly valuable to us. For now, we're excited about this Summer Shred season and all that it has to offer, but please know that we'll continue listening to our Queens as we shape what's ahead. Thank you for being part of the QW family and for sharing your thoughts with us. πŸ‘‘πŸ’•

Julia BuckΒ Hi Queen πŸ’›You're so welcome! 😊 And yes, our team has been continuously working behind the scenes to improve and enhance features like Streaks & Badges to create the best possible experience for our Queens. While we aren't able to provide an exact timeline for when support may become available on Samsung TV and Fire TV, please know that improvements and upgrades are always being explored and worked on. πŸ’ͺ In the meantime, for the most accurate streak tracking, we recommend using the mobile app, web browser, or currently supported TV platforms. If you have any additional questions or feedback, we'd love to hear from you! Feel free to email us anytime at info@queenwarriors.comΒ 

09 Jun 13:51

Hi Queen πŸ’› Yes, this can happen depending on how you're watching your workouts. 😊

A few things to keep in mind about streaks & badges:

β€’ A streak counts when you complete a workout on a given day (finishing a 30–60 minute workout is highly suggested)

β€’ Badges are earned based on consecutive active watch days, not break days

β€’ You can set 1–2 break days in your Calendar without losing your streak

For TV apps:

β€’ Streaks are currently supported on Roku (v3.14+) and Apple TV (v2.8.0+)

β€’ They are not yet supported on Fire TV, Android TV, or Samsung TV

β€’ On Roku and Apple TV, the workout must be added to your Calendar first for it to count toward your streak

Also, Chromecast/casting and offline viewing won't count toward streaks. For the most accurate tracking, we recommend using the mobile app or web browser. Hope this helps, Queen!Β 

09 Jun 13:46

Hi Queen! πŸ’– Absolutely understandable, and you're not alone in wondering about the changes! Summer Shred is our current seasonal challenge designed to make fitness feel simple, fun, and sustainable. The new structure focuses on 3 workouts per week with Coach Fabi, helping Queens build consistency without feeling overwhelmed. β˜€οΈπŸ’ͺ The exciting part is that nothing you previously had access to is gone. Programs like POWER and all of the workouts and categories you know and love are still available in your QW App. You can easily find them by using the search bar and typing in the program name or workout style you're looking for. As QW continues to grow, we're always looking for ways to create an even better experience based on what our Queens need most. The goal remains the same: helping women become stronger, healthier, and more confident in a way that fits real life. We're so excited for this new chapter, Queen, and we're grateful to have you on the journey with us! πŸ‘‘πŸ’•

09 Jun 13:39

Hi Queen! πŸ’– Typically, Summer Shred replays are posted within 30 minutes after the live workout ends, so they're available for Queens who couldn't make it live. β˜€οΈOccasionally, if any technical delays arise, the replay may take a bit longer to process, but it's usually uploaded within 24 hours. Thank you so much for your patience! We're working hard to make sure you have access to your workouts as quickly as possible. πŸ‘‘πŸ’•

Reply

08 Jun 14:22

Queen, we love hearing that! πŸ’– Thank you for sharing how much you enjoyed the daily affirmations. Good news! They're still available inside your QW App! πŸ‘‘βœ¨ As part of the new and improved QW experience, we've simplified some of the notification settings, so daily affirmation notifications are no longer being sent out. However, all of the affirmations are still there for you to access anytime through the app. We love that this part of QW has been so meaningful for you, and we're excited for you to continue enjoying them whenever you need a little encouragement throughout your day. πŸ’•

Reply

08 Jun 14:18

Mariam El-ouahhabiΒ Great question, Queen! πŸ’– Our workouts are designed to be appropriate for women of all fitness levels, including women over 40. Each HIIT workout includes low-impact options, and strength training is a key part of the program because maintaining muscle becomes increasingly important as we age. It's also important to remember that factors like sleep, stress, recovery, nutrition, hydration, and overall consistency can all impact how our bodies respond and the results we see. When it comes to goals like reducing belly fat or improving body composition, workouts are just one piece of the puzzle. Looking at your overall lifestyle and daily habits often provides the biggest opportunities for progress. Keep showing up, stay consistent, and focus on the bigger picture. Small actions repeated over time can lead to incredible results. πŸ‘‘

Reply

08 Jun 13:24

Tiffany La MarΒ Hi Queen! πŸ’– Absolutely! We'd be happy to help. If you're looking to get started with Summer Shred, simply join Coach Fabiana's live workouts each week or complete the available replays inside the app. The challenge is built around 3 workouts per week, making it simple and easy to follow. β˜€οΈπŸ’ͺ If you need more personalized assistance or are having trouble navigating the app, please send us an email at info@queenwarriors.com and our support team will be happy to help you directly. We're here for you, Queen! πŸ‘‘

08 Jun 12:07

Tiffany La MarΒ Welcome, Queen! πŸ’– No worries at allβ€”you picked the perfect time to join! β˜€οΈπŸ‘‘ Your best place to start is with Coach Fabiana's LIVE Summer Shred workout tonight at 7PM ET:

https://queenwarriors.tv/programs/live-aju13p4imla?category_id=286756

Can't make it live? No problem! You can also check out the Summer Shred replays inside the app and jump right in. If you need any help finding your way around, feel free to email us atΒ info@queenwarriors.com and we'll be happy to help. We're so excited to have you with us, Queen!Β 

Patsy SlaughterΒ Hi Queen! πŸ’– We're so sorry for the delay and completely understand how frustrating that can be. Thank you for your patience while we work through these subscription-related account updates. Please check your account again, you should now be able to see and access the Postpartum Ab Recovery program. πŸ‘‘ If you're still experiencing any issues or notice anything else missing, please send us an email at info@queenwarriors.com and we'll be happy to assist you further. Thank you for hanging in there with us, Queen! πŸ’•