QW Customer Support

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14 Jul 11:40

Hello Queen! Thank you for sharing this so openly. What you’re feeling is completely valid, and you’re not alone. This journey is about progress, not perfection and the strength it took to show up and take those photos already says so much about your resilience. Keep going, Queen. You're rewriting your story with every step. If you have any other questions or need help with anything, feel free to reach out to us at info@queenwarriors.com.

14 Jul 10:36

Great question, Queen! When Fabi mentions aiming to burn 300 to 400 calories per workout, she's referring to active calories, the ones burned specifically through movement and exercise, not your total calories which include your resting metabolic rate. Tracking active calories helps give a more accurate picture of how much you're actually burning during your workouts. If you're using a fitness tracker like an Apple Watch or Fitbit, be sure it's set to display active calories to stay aligned with the program's goals. If you have any other questions or need help with anything, feel free to reach out to us at info@queenwarriors.com.

Replied on (07/14/25) Monday

14 Jul 10:25

Hello Queen! Thanks so much for your question. The purpose of the daily slides you’re referring to is simply to give all our Queens a quick preview of the current week’s live workout schedule. Think of it like a visual snapshot to help you stay ahead and know what’s coming  but this section doesn’t allow you to interact with or save anything. If you’d like to save classes, set reminders, or get more detail, the best place to go is the "Calendar" section of your QW app. Just tap on the date you’re interested in, and a list of classes will appear. When you select a class, scroll down below the video description and you’ll see several options to add it to your reminders or calendar. And if you need any additional help, feel free to send us an email at info@queenwarriors.com

Emely Certainly, Queen! We're happy to assist you. To receive the Flat Belly Detox Guide and any additional bonuses included with your subscription, please send an email to info@queenwarriors.com. Our team will be glad to provide you with everything you need.

Hi Queen! welcome to the Queen Warriors family! We're so excited to have you here with us on this journey. Regarding the Flat Belly Detox Guide, you’re absolutely right it’s one of the special bonuses included. To receive it, just send us an email at info@queenwarriors.com, and we’ll make sure to send the guide to you as an attachment. Let us know if you need anything else. We're here for you every step of the way!

11 Jul 16:12

Hey Queen, Anita Gardner! We’ve double-checked your subscription on our end and even tried to recreate the issue ourselves and everything looks great! The Fab-Abs videos are playing smoothly without any issues. That said, we’d still love to take a closer look and make sure everything’s working perfectly for you. When you have a moment, please send us an email at info@queenwarriors.com with a screenshot of the error or any other helpful details you can share. We’re here to help you get the most out of your workouts!

11 Jul 16:01

Hi Queen! Thank you for reaching out! We’ll definitely look into this right away. First, we’ll do a quick check on your subscription status and the Fab Abs video access to make sure everything is in order. In the meantime, could you please send us a screenshot of what you’re seeing when you try to play the videos? That will really help us troubleshoot faster. Kindly email it to info@queenwarriors.com, along with any other details you can provide so we can assist you as best as possible.

Replied on (07/17/25) Thursday

11 Jul 15:48

Hi Queen! 

Great question and welcome! 

You can actually check whether there’s a live workout scheduled in a few spots within your QW app:

Daily Schedule Section (which you’ve commented on — perfect place to start!):Here’s the direct link for quick access: Daily Schedule. This section is updated regularly with the week’s live workout lineup.

Calendar Section in your app:This is another great tool that displays all upcoming classes in one view. Here’s the direct link: QW Calendar

Weekly Email Reminder:Every Sunday at 9 AM, you’ll receive an email with the full schedule for the week so you’re always one step ahead.

If anything is unclear or you don’t see what you need, feel free to reach out to us at info@queenwarriors.com

Hello Queen! Thank you for reaching out. We completely understand how that might be confusing at first. No worries at all! To keep the experience fresh, engaging, and aligned with our evolving training structure, videos within the app are intentionally shuffled every 30 days. This allows us to continue serving a wide range of fitness goals while encouraging variety and consistency for all our Queens. That said, the most recent workout replays are still absolutely available! You can find them in the “Latest Replay” section within your QW app.

If you're still having any trouble navigating or need extra help, feel free to email us at info@queenwarriors.com. We’re happy to assist you directly.

Hello Queen! Thank you so much for your feedback! We truly appreciate you taking the time to share it with us! Noted on the timer suggestion, and we completely understand how seeing the next move before it starts can help you feel more prepared. We’ll definitely pass this along to the team for review. Always grateful to have you as part of the QW community! Keep showing up, you’re doing amazing.