QW Customer Support

Mar 22 at 12:15 PM

Hello Queen! Could you share a bit more about which Premium workout you’re referring to? We’d love to assist you in getting access and making sure you have everything you need! For specific details regarding the workout, please feel free to email us at info@queenwarriors.com, and our team will be happy to help!

Hello Queen! Alexandra Maranon  Here’s the replay of the Dance HIIT Class for you to enjoy:

🔗 Watch the Replay Here

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Mar 21 at 07:22 PM

Hello Queen Alize Batista please try through this direct link: https://queenwarriors.tv/programs/live-szx8j07ljbu

Mar 20 at 04:39 PM

Jessica Basurto You're so welcome, Queen! Your peace of mind is super important to us, and we’re always here to support you. If you ever have any other concerns or need anything at all, don’t hesitate to reach out info@queenwarriors.com

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Mar 20 at 02:56 PM

Hello Queen! Jessica Basurto Thank you for reaching out. We completely understand your concerns, and we want to assure you that your privacy and security are our top priorities. We take extreme care in protecting every Queen Warrior's account, and you have nothing to worry about! The message you received is typically triggered when an account is detected on multiple devices, even if they belong to you. This can sometimes happen if you've logged in on a smart TV, phone, tablet, or other streaming device, as each login may be counted separately. Additionally, if you've ever accessed your account from a different browser or cleared your cache, it can prompt this type of notice.

You did the right thing by updating your password for extra security! If you ever notice any unusual activity or need further assistance, feel free to reach out to us at info@queenwarriors.com. You’re safe, secure, and always welcome in this empowering community!

Mar 20 at 10:09 AM

Hello Queen! Yes! You can sync your Apple Watch to the QWTV app. Here’s how:

1️⃣ When you install the QWTV app on your iPhone, it should automatically install on your Apple Watch under "Installed on Apple Watch."2️⃣ If it's not there, check "Available Apps" and tap Install.3️⃣ To remove it, tap the app name and select "Show on Apple Watch."4️⃣ On your iPhone, go to Apps & Services.5️⃣ Find QWTV and turn on:✅ WorkoutsActive EnergyHeart Rate

This will help track your progress, heart rate, and calories burned during workouts! If you have any issues, feel free to email us at info@queenwarriors.com.

Mar 20 at 09:53 AM

Hello Queen! Kelsey Morrison We want to assure you that every change we make is for the betterment of this amazing community and to enhance your overall experience! Nothing much has changed our one-hour classes are actually a combination of two 30-minute sessions in one, allowing you to choose whether you complete just the first half or go all in for the full hour. This means you still have the freedom to customize your workout based on your schedule and preference! Live classes will always be a core part of the Queen Warriors experience! You can still count on live workouts Monday through Thursday at 7:30 PM ET, and on Fridays at 10 AM ET. Your sense of community and connection remains a priority, and we love having you in class with us! We know how powerful the energy of a live workout is, and that will never change! We truly value your feedback, and we’d love to hear more from you. Please feel free to email us at info@queenwarriors.com with any thoughts or suggestions! 

Mar 20 at 08:29 AM

Hello Queen! Yes! You can link an upcoming live event to your phone’s calendar app. Here’s how:

1️⃣ Open the QW app2️⃣ Go to the calendar section3️⃣ Select the live class you want to add4️⃣ Tap on the “Share” option5️⃣ A list of different applications will appear choose your phone’s calendar app, and it will automatically link the event for you!

Alternative Method:Once you tap “Share”, you’ll also see a “Copy Link” option. You can manually open your Calendar app, create a new event, and paste the link there.

You can also use the “Remind Me” option in the QW app it’s a great way to make sure you never miss a live class!

For more specific help, feel free to email us at info@queenwarriors.com.

Mar 19 at 10:02 AM

Hello Queen! Janise Although yesterday’s HIIT class has ended, here’s some helpful info for future reference! For HIIT classes, equipment needs may vary, but typically, Coach Fabi doesn’t use major equipment. However, having a yoga mat and a water bottle on hand is always a good idea! Modifications are also available if you don’t have equipment. If you have any questions, feel free to email us at info@queenwarriors.com. Enjoy your workouts! 

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Hello Queen! Wanda HIIT & Dance Fit class is scheduled for Wednesday, March 19!

Join the class here: HIIT & Dance Fit – March 19

If you have any questions or need assistance, feel free to email us at info@queenwarriors.com. See you there!

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