Suzette B. You're welcome Queen! 💗

Queen, we have also sent a private message inside your qw app, giving you more information about Badges & Streaks. Kindly check when you can. 👑

Hi Queen 💛Thanks for reaching out! That can definitely be confusing. Based on what you shared, the reason your classes aren't all being counted is because you're casting to Chromecast. At this time, workouts played through Chromecast do not count toward Streaks & Badges. The video needs to be played directly in the QW app or on the web for it to track.

A few helpful reminders:

• A streak counts when you watch a workout on a given day (30 - 60mins videos)

• Badges are earned from consecutive active days, not break days

• You can set 1–2 break days in your Calendar without losing your streak

• Offline viewing also won't count toward streaks

For the most accurate tracking, we recommend watching directly through the QW mobile app or web browser. If you need any additional help, feel free to email us at info@queenwarriors.com. 

Hi Queen! 💖 Welcome to the Queen Warriors community! We're so excited to have you here. Thank you for sharing your goals with us. Wanting to feel stronger, have more energy, stay consistent, and simply feel good again is such a powerful reason to begin, and you've already taken the hardest step by showing up. You now have an entire community of Queens ready to encourage and support you every step of the way. We can't wait to celebrate your progress and all the milestones ahead. Welcome, Queen! 👑 If you ever need any assistance, please email us at info@queenwarriors.com. We're always happy to help.

Eleimar M. Hi Queen! 💖 Thank you so much for sharing this with us. It means the world to hear that you're back! Congratulations on your growing family, and welcome back to the Queen Warriors community. We're so happy you're enjoying the workouts again and that the current format feels like home. Thank you for giving us another opportunity to be part of your journey. We can't wait to celebrate all of your progress with you! 👑 If you ever need any assistance, please email us at info@queenwarriors.com. We're always happy to help.

Raeshanda B. You're most welcome Queen! If you need more assistance related to your account, send us an email at info@queenwarriors.com. Our team will be happy to assist. 

Hi Queen! 💖 First of all, welcome back! What a tough combination to deal with, but we're so glad to hear you're feeling better and able to get back into your routine. Starting with the Postpartum Ab Recovery program is a wonderful way to ease back in, and listening to your body is exactly the right approach. Every step forward counts, and we're so proud of you for showing up again. Keep taking it one workout at a time. You've got this, Queen! 👑 If you ever need any assistance, please email us at info@queenwarriors.com. We're always happy to help.

Welcome to the Queen Warriors community, Queen! 💖 We're so excited to have you here! Congratulations on getting started right away with your Booty and Abs workouts. What an amazing way to kick off your journey! We can't wait to see you in the LIVE workouts and watch your progress along the way. Thank you for choosing to invest in yourself. You've got an entire community cheering you on! 👑 If you ever need any assistance, please email us at info@queenwarriors.com. We're always happy to help.

Hi Queen! 💖 Thank you for reaching out, and we're sorry to hear you ran into an error while trying to join the LIVE workout.

Could you let us know what specific error message you received? That will help us identify what may be happening on your end. We can confirm that the link sent via SMS was tested before it was sent out and is working correctly.

The SMS link is designed to open directly in the Queen Warriors App. Is it possible that you haven't downloaded the app yet? We always recommend joining through the app so you can access the LIVE classes, earn badges, maintain your streaks, and enjoy the full Queen Warriors experience. If you're still having trouble, please email us at info@queenwarriors.com with the email address associated with your account and, if possible, a screenshot of the error. Our Customer Support team will be happy to help you get into class as quickly as possible. 👑

Welcome back, Queen! 💖 We're so happy to have you back with us! It’s always exciting to get back into your routine, and we're so glad you were able to join the workout. We also have to say, we've missed seeing your posts! You're one of our Queens who always shares updates on your journey, and it's so great to see you posting again. We hope to keep seeing more of your progress as usual! 👑

Here's to staying consistent and making this your strongest season yet. If you ever need any assistance, please email us at info@queenwarriors.com. We're always happy to help.