QW Customer Support

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06 May 11:16

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Hey Queen! Yay for finishing your targeted area workout! Amazing job showing up for yourself! Badges usually appear within a few minutes after completing your workout, so no worries if you don’t see it right away. Just give it a moment, and you should see it pop up in your QW app under the “Account” section. A screenshot is provided below, for you to check.

If it doesn’t show up or you have any concerns, feel free to email us at info@queenwarriors.com and we’ll make sure everything’s in place for you

Hey Queen! 

The easiest way to find and watch the live classes is right in your Calendar section of the QW app. Here’s how to access it:

Open your QW app

Tap “Calendar” at the bottom of your screen

Once you’re in, tap on the date: for example, today (May 6) will show Coach Jamila’s Power class

Just click on the class, and it’ll take you straight to the Live session when it starts!

If you have any trouble or questions, you can always email us at info@queenwarriors.com

Hey Queen! If you completed your workout, you should definitely receive your badge you earned it! Sometimes it may take a moment to reflect, but you can also manually check by following these steps: Open your QW app, tap on “Account” in the bottom right corner. At the top, you’ll see your earned badges If it’s still not showing up, feel free to email us at info@queenwarriors.com so our team can take a closer look and make sure you get what you deserve!

Hey Queen! Yay on completing your workout this morning, you're already crushing it! To check out your earned badges, just open your QW app, tap on “Account” located in the bottom right corner of your screen, and right at the top you’ll see your badge achievements proudly displayed! If for any reason you’re not seeing them or need help, feel free to email us at info@queenwarriors.com We’ve got you! 

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Replied on (05/05/25) Monday

05 May 23:19

Hello Queen, Kiana Lee-Harper  Thank you for reaching out, and we’re so sorry to hear you’re experiencing this! Please know that all live classes and programs should absolutely be available to you as part of your membership. It sounds like you might be viewing the incorrect section of your QW app. To access all the most recent live class replays, simply open your QW app and scroll down slightly until you reach the section labeled “Latest Replay.” That’s where all the recent videos are located. To save you time, here’s the direct link to access that section right away: 👉 Latest Replays   If you’re still unable to access the videos or if anything continues to look off, please don’t hesitate to email us directly at info@queenwarriors.com — we’re here to make sure everything works smoothly for you.

Replied on (05/05/25) Monday

05 May 03:44

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Hello Queen! Thank you so much for reaching out, and we’re happy to help you navigate everything! Looking at the screenshot you sent, that’s the “Daily Schedule” section, which works more like a calendar showing details for upcoming live classes. It doesn’t provide replay access. To watch replays of completed classes, this is the section you want to go to: 👉 Latest Replays Below isa screenshot to help you locate the Latest Replay section in your QW app. This is the only section you need to visit when you’ve missed a live workout and want to catch the replay! As for the workouts: Yes, while each class is scheduled for 1 hour, they’re typically broken into two 30-minute segments — one focusing on lower body and the other on upper body, giving you a complete full-body workout. For further guidance, you can always check the description of each workout.  Our team updates them with details on the class focus and the type of equipment you’ll need. 

Hello Queen! We love that you're already preparing for the week ahead, that’s the kind of dedication that makes all the difference! To answer your question: the class descriptions, including any equipment needed, are updated as soon as our coaches submit the details for their upcoming live workouts. While there’s no set time for when those descriptions are posted, rest assured they’ll appear under each workout the moment we receive them. Thanks for your patience and understanding. Also, feel free to email us at info@queenwarriors.com. Keep showing up, Queen!

Replied on Start Here!

04 May 21:24

Welcome to Queen Warriors! Sabrina Smith  We’re truly excited to have you join us on this empowering journey toward your body transformation. Your decision to take this step is a powerful one, and we’re here to support you every step of the way as you build strength, confidence, and lasting results. If you have any questions or need assistance navigating the platform, please don’t hesitate to reach out to us at info@queenwarriors.com. We’re here for you, Queen!

Replied on (05/05/25) Monday

04 May 21:21

Hey Queen! Lanny Persinger  Welcome and thank you for your question!  Yes, all live workout classes are scheduled at specific times to keep everything consistent and in one place for our Queens.

Here’s the schedule:🗓️ Monday to Thursday: 7:30 PM ET🗓️ Friday: 10:00 AM ET

But don’t worry if those times don’t work for your schedule, we got you!  All classes are recorded and saved as replays in your Queen Warriors app, so you can press play whenever it’s most convenient for you. Need help navigating the app or finding your replays? Feel free to email us anytime at info@queenwarriors.com — we’re always here for you, Queen!

04 May 21:13

Hey Queen! Thank you so much for opening up and sharing where you’re at. We totally understand how real the struggle can be when it comes to staying consistent. First off, just know you’re not alone in this journey, and the fact that you keep coming back shows your heart is still in it. That matters! Queen Warriors was designed with exactly this in mind, support, accountability, and a strong sisterhood to keep you going. Feel free to reach out anytime at info@queenwarriors.com  We’re here to help you get back on track, Queen!

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