QW Customer Support

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24 Jun 04:53

Welcome, Queen! Glad to have you with us. Putting yourself first is a strong move, and you're definitely in the right place for support and motivation. If you ever need assistance, feel free to reach out to info@queenwarriors.com.

20 Jun 10:07

Hi Queen! Happy Friday! You can find Fabi’s Amazon favorites directly through this link:👉 https://www.amazon.com/shop/fabiana_ferrarini

This includes the bench, weighted vest, and all the gear often used in class. You’ll also find this link in the description of every live and replay workout video on the QW app for easy access. Let us know if you need help with anything else and feel free to email us anytime at info@queenwarriors.com

Replied on Start Here!

20 Jun 06:18

Hi Queen! Welcome to the Queen Warriors community. We’re so excited to have you with us! Your commitment and positive spirit are truly inspiring, and we believe you’re exactly where you need to be. Trust the process, take it one day at a time, and know that we’re all here to support and uplift you every step of the way. If you ever need guidance or have questions, don’t hesitate to reach out to us at info@queenwarriors.com. You’ve got this, Queen!

Replied on Start Here!

20 Jun 06:15

Hi Queen! Thank you for reaching out! Could you kindly let us know where you attempted to download the app from (App Store, Google Play, or another source)? Also, what exact issue or message are you seeing when trying to download it? If possible, please send us a screenshot of the error to info@queenwarriors.com  This will help us better understand the issue and assist you more effectively. We're here to help you get started smoothly! 

Also, kindly try through these links below.

Android: https://play.google.com/store/apps/details?id=tv.uscreen.queenwarriors&hl=en

iOS: https://apps.apple.com/us/app/queen-warriors-tv/id1556370204 

19 Jun 09:43

Welcome, Queen!  We're so excited to have you here with us! It’s amazing that you already tuned into the live even just watching is a powerful first step. We can’t wait for you to experience the energy of our live workouts and the convenience of replays whenever it fits your schedule. You’re officially on your journey, and we’re cheering you on every step of the way!  If you need any help as you get settled in, feel free to reach out to us anytime at info@queenwarriors.com.

16 Jun 19:07

Hi Queen! Great question! You can always find the Amazon Favorites link located in the description of every live and replay workout video on the app.

But to make it easier for you, here’s the direct link:👉 https://www.amazon.com/shop/fabiana_ferrarini please do not hesitate to reach out to us at info@queenwarriors.com.

16 Jun 19:01

Hello Queen! Thank you for reaching out, and we sincerely apologize for the inconvenience you're experiencing with the replay videos. To assist you further, could you kindly clarify the specific issue? For example, are the videos freezing, not loading, or showing an error message? If so, we kindly ask that you send a screenshot of the issue to info@queenwarriors.com. Any additional details you can provide will help us investigate and resolve the matter promptly. We appreciate your patience and understanding, and we’re here to ensure you get the best experience possible.

15 Jun 10:18

Hello Queen! Thank you for bringing this to our attention. Occasionally, temporary glitches may occur during background maintenance, which can cause certain sections like the “Latest Replay” to display older videos. Please rest assured that we consistently monitor and address these issues promptly to ensure everything functions smoothly. At this time, the Latest Replay section has been updated and is operating as intended. You should now be able to access the most recent replays without issue. Should you encounter any further concerns, please do not hesitate to reach out to us at info@queenwarriors.com. We're always here to support you.

Replied on Start Here!

15 Jun 09:54

Hey Queen! Thank you for reaching out! We totally understand wanting to stay consistent, especially if you’re catching up through replays. Yes, when it says “pick any three,” that can absolutely be from the replay list! You’re free to choose any workout that fits your preference, whether it’s dance, barre, HIIT, or power, and regardless of the length (30 mins or 1 hour). The key is consistency and showing up for your journey.  If you ever have more questions or need anything, feel free to reach out to us at info@queenwarriors.com.

Reply

13 Jun 16:06

Hey Queen! Thank you so much for your thoughtful suggestion! We absolutely appreciate you taking the time to share this idea with us. The ability to "like" a workout is definitely something that has been considered as part of the app’s future development. While we can’t provide a specific timeline at the moment, please know that feedback like yours truly helps shape the experience we’re working to create for our Queens. We’ll be sure to pass this along to our development team. Your input is always valued and plays an important role in making the QW experience even better.