QW Customer Support

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Igniter earned for a 1-day streak!
Image for the badge Glow Getter.
Glow Getter earned for a 3-day streak!
Image for the badge Consistency Queen.
Consistency Queen earned for a 7-day streak!
Image for the badge Sweat Sister.
Sweat Sister earned for a 15-day streak!
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Phoenix Queen earned for a 30-day streak!
Image for the badge Strength Builder.
Strength Builder earned for a 60-day streak!

12 Jun 12:39

Welcome, Queen! We’re so glad to have you here, and thank you for sharing your journey with us, your openness, excitement, and determination are truly inspiring. You’ve already taken a powerful first step, and this community is here to support you every step of the way! To get started on the right foot, we recommend watching the “Start Here” video. It gives you a full walkthrough of how to use the app and begin your journey:🔗 Start Here Video

If you have any questions or need help navigating the app, don’t hesitate to reach out to us at info@queenwarriors.com  we’re here for you!

Hello Queen! Welcome to the community. We're so excited to have you with us! You can earn badges by completing your workouts through the QW mobile app (iOS or Android) or by using the web browser version. Just make sure you're logged into your account and playing the workouts directly from there.

💡 A few things to keep in mind:

Badges are awarded when your workouts are tracked consistently in the Calendar section.

You can take up to 2 rest days before your streak resets.

Watching from a Smart TV or casting device won’t currently trigger badges, but we’re actively working on making that possible!

For more info, check out these helpful posts:🔗 Important Update on Badges & Streaks🔗 Badge + Streak How-To

And of course, feel free to email us at info@queenwarriors.com if you need any help!

Reply

11 Jun 06:33

Hey Queen! So glad to hear you're feeling better and getting back to it! To check the monthly calendar and weekly live class schedule, simply head over to the "Calendar" section at the bottom of your QW app’s homepage. All upcoming live classes are listed there. If you missed a few classes and aren’t sure which ones, no worries. Just scroll to the "Latest Replay" section in the app. Each replay includes the date in the title, making it easy to track what you’ve missed.

Pro tip: Use the "Remind Me" option in the calendar to get notifications so you don’t miss a class (or at least know which one you did!).

If you need help with anything else, feel free to email us at info@queenwarriors.com

Hello Queen! Thank you so much for taking the time to share this with us. We deeply understand how frustrating this casting issue must be, especially when everything else on your device works just fine your time and experience matter to us, and we’re just as committed to figuring out why this is happening and how to fix it.

To help us look into this further and resolve it as quickly as possible, could you please send us an email at info@queenwarriors.com with the following:

A screenshot of any error message you see (if any)

A short screen recording of what happens when you try to cast

Your TV make/model, casting device, and phone type

The more details you can provide, the better we can narrow things down and offer a solution that works for you. We’re here to support you and truly appreciate your patience as we work through this together. 

Reply

Hey Queen! Great question! When tracking your workouts like Booty Blaster or any other session, it's totally okay to use a general setting like HIIT, Strength Training, or even Circuit Training, whichever best reflects the intensity and style of your workout. Every fitness watch is a little different, so choose the option that aligns most closely with your movement. The most important thing is staying consistent with your tracking method so you can see your progress over time. And remember, how you feel during and after your workout is just as valuable as the numbers on your screen. If you ever need help with settings or tracking tips, feel free to email us at info@queenwarriors.com

Replied on Start Here!

09 Jun 10:55

Hello Queen! Yes, Queen Warriors has a dedicated app Queen Warriors TV! Available on multiple platforms so you can enjoy workouts anytime, anywhere! 

🌟 How to Get Started

Search for Queen Warriors TV in your device’s app store.

Install and sign in with your Queen Warriors account.

You’ll have full access to live workouts, replays, nutrition coaching, mindset sessions, and more.

If you ever have more questions or need anything, feel free to reach out to us at info@queenwarriors.com.

09 Jun 10:13

Hey Queen! Thank you so much for sharing this. We truly understand how frustrating it can be when tech gets in the way of your flow. You're showing up, and that matters! Many Queens are casting successfully, so this might be a unique issue with your setup. Even if other apps work, things like TV settings, software versions, or background apps can affect how the QW app connects.

Here are a few tips to try:✅ Make sure your phone and TV are on the same Wi-Fi✅ Restart both devices✅ Use the cast icon in the app (iOS/Android)✅ Try screen mirroring or open QW in your TV’s browser

We genuinely want to help you get this fixed so you can enjoy your workouts with ease. Please don’t hesitate to email us at info@queenwarriors.com with your TV and phone model, we’ll walk through it with you, step by step.

Reply

09 Jun 09:16

Hey Queen! We're so glad your Fat Burner supplements arrived! For best results, take two (2) capsules daily with 8–12 fl oz of water in the morning. If you have any other questions or need further guidance, feel free to reach out to us at info@queenwarriors.com

Reply

09 Jun 05:39

Absolutely, Queen! If you're unable to join the live workouts due to timing, no worries at all! Every live workout is uploaded to the Replay section of the QW app within 30 minutes after it ends. This way, you can still get your sweat on whenever it fits your schedule best!

To find the replays:

➡️ Open your QW app

➡️ Swipe up slightly on the homepage

➡️ Look for the "Latest Replay" section and you’re all set!

If you run into any trouble or have more questions, feel free to email us at info@queenwarriors.com and we’ll be happy to assist you.

hank you so much for sharing your honest feedback, Queen. We truly appreciate it! We’re sorry to hear this workout didn’t meet your expectations. Your experience matters deeply to us, and feedback like yours is what helps us continue improving and creating well-balanced, empowering classes for everyone in our community. And we’re so glad to hear you usually enjoy Coach Aimee’s classes ,  she puts a lot of heart into them, and we know not every format resonates the same way for everyone. Thank you again for sticking with it and finishing strong. Your voice matters. Always feel free to share!