QW Customer Support

Image for the badge Igniter.
Igniter earned for a 1-day streak!
Image for the badge Glow Getter.
Glow Getter earned for a 3-day streak!
Image for the badge Consistency Queen.
Consistency Queen earned for a 7-day streak!
Image for the badge Sweat Sister.
Sweat Sister earned for a 15-day streak!
Image for the badge Phoenix Queen.
Phoenix Queen earned for a 30-day streak!
Image for the badge Strength Builder.
Strength Builder earned for a 60-day streak!

06 Jun 14:53

Hey Queen! Thank you for reaching out. We totally get how rewarding those badges can be! If you're consistently working out but not seeing them, it might be because badges are currently only tracked when workouts are completed through the QW mobile app (iOS/Android) or via the web browser. Workouts done on Smart TVs, Fire Sticks, or similar platforms unfortunately don’t register for badges or streaks just yet. But don’t worry, our team is actively working to expand these features to more platforms in the future. In the meantime, we recommend completing your workouts through the app or browser to make sure everything is tracked properly. For more guidance on how badges and streaks work, be sure to check out these helpful posts:🔗 Important Update on Badges & Streaks🔗 Badge + Streak FAQs & Tips

If you'd like us to take a closer look at your account, feel free to email us at info@queenwarriors.com

06 Jun 09:58

Good afternoon, Queen! Thank you so much for being a part of the Queen Warriors community for 4 years, your continued dedication means the world to us! We truly appreciate your thoughtful feedback. Stretching and mobility are such important components of wellness, especially when dealing with discomfort or tightness. We’ll absolutely pass your request along to Coach Fabiana and the team more stretching content is a wonderful suggestion, and it's always helpful to hear what would support our Queens best. Wishing you continued healing and strength and please don’t hesitate to reach out to info@queenwarriors.com if you ever need additional support

06 Jun 09:38

Hi Queen! Thank you for your message. That’s a great question! If you’re referring to showing up in connection with maintaining your streak or earning badges, watching from the TV app unfortunately doesn’t currently track toward those features. At the moment, only workouts watched through the QW mobile app (iOS/Android) or web browser are recognized for streak tracking and badge earning. We completely understand the convenience of streaming on your TV and we love that you still hop on your phone to join the conversation! Enhancements for broader tracking capabilities are definitely something to look forward to in the future. If you have any other questions or need support, feel free to reach out to us anytime at info@queenwarriors.com

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05 Jun 13:10

Hey Queen! Thank you so much for reaching out. The B-Stance Romanian Deadlift (RDL) is such a great unilateral move. But you’re right, it can be a little tricky if the form’s not quite there, especially when it comes to keeping the lower back out of it. If your back was on fire, chances are your glutes (butt muscles) and hamstrings (back of your legs) weren’t picking up as much of the work as they should have. One thing that can really help is to imagine pushing your hips back, like you’re closing a door behind you with your butt. Keep your chest lifted, your back straight, and most of your weight in the front heel. The back foot is just there to help you stay balanced. It definitely takes a little practice to get the right muscles firing, so don’t stress! You’re already ahead of the game by checking in and asking. Keep going queen! You’ve got this! For further support, feel free to reach out to us at info@queenwarriors.com.

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Replied on Start Here!

05 Jun 10:33

Awesome! You're very welcome, Queen! 

05 Jun 10:01

Hey Queen! Thank you for sharing this, we totally understand how it can be confusing at first. Let us help clarify! The badge you’ve received so far is most likely for completing your first class. Amazing job on that, by the way! As you continue your workouts, you’ll earn more badges based on your streak, so consistency is key. To keep track of your progress, we recommend heading over to the Calendar section in your QW app. There, you can view your running streak and ensure your workouts are being tracked correctly.

To help us look further into your account and assist you more directly, please send us an email at info@queenwarriors.com. We’d love to take a closer look! In the meantime, feel free to check out this helpful post that breaks everything down about badges and streaks:🔗 Important Badge & Streak Update

Hey Queen! Great question! When it comes to choosing dumbbell sizes, it really depends on your current fitness level and comfort. but generally speaking: Many beginners start with 5–10 lb dumbbells. If you’ve been training for a while, you might feel comfortable with 12–20 lb or more. Some Queens even like to have a light, medium, and heavy set to switch between based on the workout or muscle group. The key is to listen to your body and choose a weight that challenges you without compromising form. And remember, progress is personal — you're doing amazing just by showing up! If you need more personalized guidance, don’t hesitate to check in with a certified trainer or health professional. For any other questions, feel free to email us at info@queenwarriors.com.

03 Jun 09:28

Hey Queen! Great question! Many of our Warriors enjoy casting their workouts from their phones to their TVs for a bigger and more immersive experience. Here are a few general tips to help you cast smoothly:

📺 Casting from Your Phone to TV

Use AirPlay (for iPhone + Apple TV or AirPlay-compatible TV)

Open the video in your QW App or browser

Tap the AirPlay icon and select your TV

Use Chromecast (for Android or iOS with Chromecast-enabled TVs/devices)

Open the video via the QW App or browser

Tap the Cast icon and select your TV

Reminder: To track your streaks and earn badges, make sure to play the workout through the QW App (iOS or Android) or your browser at QW TV. Casting directly from platforms like Roku or Smart TVs won’t track your progress just yet, but this is something we’re excited to improve in the future!  If you run into any tech issues, feel free to email us at info@queenwarriors.com and our team will be happy to assist you

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03 Jun 05:01

Othasha Thomas Hi Queen! Thank you for checking in! Just to clarify, the challenge content and resources are not located in the Facebook group, but rather in the QW App’s Community section.

Here’s how to access it:

Open your QW app

Tap on “Community” at the bottom

On the upper left, tap “Channels”

Look for “lyc-glow_and_flow” and tap on it

You’re now in the private group, from there, simply check the pinned posts where you’ll find all your challenge deliverables (meal guide, tracker, links, etc.) If you need further assistance, feel free to reach out to us at info@queenwarriors.com

Hi Queen! Thank you for reaching out, and welcome to the community! We're sorry to hear you're experiencing trouble casting the videos to your TV. If you’re seeing the blue cast signal but no video is playing, this may be due to compatibility limitations with certain Smart TVs or casting devices. For the best experience, we highly recommend watching your workouts directly through the QW mobile app or via a web browser on a desktop/laptop. Not only do these platforms ensure smooth video playback, but they also allow you to earn streaks and badges as part of your progress, something that isn’t currently supported through Smart TVs or casting devices. If you're still having trouble or have additional questions, feel free to reach out to us at info@queenwarriors.com