QW Customer Support

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23 Sep 10:12

Hello Queen! Thank you for sharing this with us, and we’re so sorry to hear about your lower back injury. We completely understand how much you miss moving your body your dedication truly shines through. At this time, the most important thing is to follow your doctor’s advice and allow your body the rest it needs to heal fully. Recovery is just as much a part of the journey as the workouts themselves, and honoring this stage will help you come back stronger. If you feel the need to stay active while healing, you might consider gentle, low-impact activities such as mindful stretching, breathing exercises, or light walking but only if these are cleared by your healthcare provider. Please avoid any movements that could strain your back further. Your health and safety come first, Queen. Take this time to care for your body with patience and kindness, and you’ll be back to your workouts with even more power when the time is right. 

Hello Queen, Thank you for reaching out. We’ve carefully checked your account and confirmed that the videos are playing without any issues on our end. Could it be that you’re accessing the replay from a different section? To view replays, please head directly to the [“Latest Replay”] section of your QW app. This is the only section where you’ll find the workout videos from recently ended live classes. If you still encounter any difficulties or experience a specific issue, kindly send us an email at info@queenwarriors.com so we can look into it further and provide you with the best support.

Hello Queen 👑, yes, there are recipe videos available! At Queen Warriors, we’ve been doing our best to provide valuable resources and fresh new experiences to support our Queens on their journey. While you’ll continue to enjoy the recipes already available, rest assured that QW is always working behind the scenes to bring you even more inspiration and support along the way.  For any account-related questions or further assistance, please don’t hesitate to reach out to us at info@queenwarriors.com

18 Sep 11:50

Hello Queen 👑, thank you so much for your patience! Here’s the playlist link you requested for 9/09/25 with Fabi: [Playlist Link] 🎶

We hope this keeps you motivated and powered up through your workouts! For any other requests or account-related assistance, feel free to reach us anytime at info@queenwarriors.com

18 Sep 11:41

Hello Queen, thank you for your request! Your request regarding the playlist link for 9/09/25 with Fabi is being accommodated, and as soon as we have an update we’ll make sure to share it with you. For any additional concerns or account-related assistance, please don’t hesitate to email us at info@queenwarriors.com

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18 Sep 09:00

Hello Queen! we’re so glad to hear you’re enjoying the recipe videos! Very soon, new QW recipe videos with fresh ideas and flavors will be available so be sure to keep an eye on your QW app, as a surprise can pop up at any time. For any account-related questions or further assistance, please don’t hesitate to reach out to us at info@queenwarriors.com

17 Sep 13:49

Hello Queen! Thank you for reaching out with your question. While a vibration pad and a stepper are designed for different purposes, you may certainly explore whether your vibration pad can be used as an alternative for step-up movements. If you choose to do so, we would suggest keeping it powered off to ensure greater stability and reduce the risk of imbalance. The key is to prioritize safety, making sure the surface is stable, non-slip, and allows you to perform the movements with proper form. That being said, every individual’s setup and equipment may differ, so we cannot guarantee identical results compared to a traditional stepper. If you find that the pad does not feel secure or supportive, it may be worth considering either a dedicated stepper or substituting with alternative exercises that mimic similar movements. For more personalized guidance, we encourage you to reach out to us directly at info@queenwarriors.com, and our team will be glad to assist you further.

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Hello Queen! Thank you for being so honest and vulnerable in sharing this. It sounds like you’re carrying so much on your plate right now, and yet you’re still showing up for yourself with movement and nourishing foods that’s such a powerful win, Queen. It’s completely normal to feel stretched thin and even question your worth when juggling so many roles. Please know this: you are enough, and every small step you take toward your health and goals matters. Consistency isn’t about being perfect, it’s about choosing yourself again and again, even on the hard days. Lean into your faith and remember the same God who has shown up for you before will continue to do so. You are stronger than you realize, and this community is here to remind you of that every time you need it. Keep going, Queen you’ve got this.

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Claudia vallejos Hi Queen We’d love to help you with this! To better understand the issue you’re experiencing, we’ve sent you a private message inside your QW app. Please check your “Messages” section to view it. If you need further assistance, you can also reach us directly at info@queenwarriors.com and our team will gladly support you.

16 Sep 05:22

Hello Queen! Great question! Coach Fabi’s Amazon Favorites link is always attached in the description section of every Live or Replay workout video inside your QW app that’s where you’ll find the recommended gear like bands, step stool, and more.

But to make it easier for you, here’s the direct link: Here 

If you run into any trouble accessing it, please don’t hesitate to email us at info@queenwarriors.com and we’ll be happy to assist you further.