Hi Queen thank you for reaching out, we totally understand how that can be confusing. Just to clarify, the Supplement Stack is completely FREE with your membership. In the email you’ll also see a “Download Now” button that gives you full access at no cost. Sometimes that email can land in spam or promotions, which makes it easy to miss. No worries at all though, to make this easier for you, we’ve gone ahead and sent you the Supplement Stack directly via private message so you have it right away 👑✨ If you need anything else or would like us to resend the email, please feel free to contact us at info@queenwarriors.com. We’re always happy to help!

Hey Queen! A private message has been sent. Kindly check!

Hey Queen! Welcome and we are excited for you. 💪👑

Hi Queen great question! Challenge programs like  are typically offered as limited-time experiences, so once the challenge period wraps up, those specific videos may no longer appear in the main library. To better assist you, could you email us at info@queenwarriors.com and let us know exactly which LUV Challenge (or specific workouts) you’re referring to? That way we can check your account and give you the most accurate guidance. Thank you for your patience. 

Hi Queen! Yes, you can absolutely stream to your Samsung Smart TV, and we’ll get that video showing properly.  Since the sound is coming through but not the video, it’s usually a mirroring setting or compatibility issue.

Here are a few things to try:

If you’re using an iPhone (AirPlay):

Make sure your TV and phone are on the same Wi-Fi.

On your TV, go to Settings > General > Apple AirPlay Settings and ensure AirPlay is ON.

On your iPhone, swipe down from the top right and tap Screen Mirroring.

Select your Samsung TV.

If you’re using Android (Smart View):

Swipe down and tap Smart View.

Select your TV.

If video still doesn’t appear, disconnect and reconnect after restarting both devices.

If mirroring continues to only play audio, try restarting the TV completely (unplug 1–2 minutes) and reconnect. If you’d like, email us at info@queenwarriors.com and let us know which phone you’re using, we’ll guide you step-by-step 👑

Let's go Queen!! 

Hello Queen! Thank you for bringing this up, we know how frustrating that can be, especially mid-workout. When this happens on Roku, it’s usually related to device-side performance (like cached data, memory, or connection stability) rather than the app itself. Even if the app shows as updated, the Roku device may just need a quick refresh.

We recommend trying the following:• Restart your Roku device (unplug it for 1–2 minutes, then plug back in)• Check your internet connection strength• Remove and reinstall the QW app on Roku• Make sure your Roku system software is fully updated

These steps typically resolve mid-playback interruptions.

If it continues after trying those, please email us at info@queenwarriors.com so we can look into it further for you.

Queen 💛 First, we’re so sorry for your loss. Thank you for sharing something so personal with us. Walking through that and still choosing to show up for yourself takes real strength. It’s completely okay to want to feel better in your body and your mindset. This journey can be part of your healing at your pace, in your way. No pressure, just progress and grace. We’re truly glad you’re here, and you are not walking this alone. Sending you strength and support as you begin this chapter 👑

Nicole That is correct Queen! 

Hi Queen, totally understand and you’re not alone in that! When you’re still learning the app, little things like that can feel confusing. Sometimes with push notifications (on any app), there can be minor routing glitches where clicking the notification takes you to the home page instead of the exact linked content. This can happen due to small backend delays or phone notification settings syncing but rest assured, the notifications themselves are working fine and typically resolve on their own. In the meantime, you can access all Daily Mindset/Affirmations directly here:

👉 https://queenwarriors.tv/categories/category-_23vtlliycw

If you’d like help adjusting anything or navigating the app more smoothly, feel free to email us at info@queenwarriors.com