QW Customer Support

Image for the badge Igniter.
Igniter earned for a 1-day streak!
Image for the badge Glow Getter.
Glow Getter earned for a 3-day streak!
Image for the badge Consistency Queen.
Consistency Queen earned for a 7-day streak!
Image for the badge Sweat Sister.
Sweat Sister earned for a 15-day streak!
Image for the badge Phoenix Queen.
Phoenix Queen earned for a 30-day streak!
Image for the badge Strength Builder.
Strength Builder earned for a 60-day streak!

Posted

29 May 16:39

📣 Important Update on Badges & Streak Tracking

Hey Queens,

We are truly thrilled to witness so many of you already earning badges within the QW platform. This is a powerful reflection of your consistency, discipline, and commitment to your wellness journey. Your progress continues to inspire us and the entire Queen Warriors community.

Your response to our new Badges system (version 1.0) has been incredible—it’s exciting to see so many queens staying motivated and consistent! We’re ironing out a few hiccups, like badges not showing up for some users, but rest assured that our developers are on it. We’re committed to making your fitness journey smoother and more rewarding.

🔔 What You Need to Know:

✅ To earn badges, workouts must be completed using either:

  • The Queen Warriors mobile app (iOS or Android)

  • The Queen Warriors TV website, accessed through a browser

🚫 Also, we noticed that there may be some inconsistencies in tracking workouts completed on Smart TVs or platforms such as Roku. Our team is actively working with our developers to ensure all activities—no matter the device—are accurately recognized in the future. Thanks for bearing with us. We’re excited for what’s ahead!

📆 Maintaining Your Streak:

To continue earning badges:

  • Do not exceed 2 consecutive days without completing a workout.

  • On the 3rd day without activity, your streak will reset and begin again from Day 1.

👉 Queens, here’s a very useful feature to support your journey. You can view your full streak history through the Calendar on both the QW mobile app and web browser! It’s a powerful way to track your consistency, stay motivated, and celebrate the progress you’re making every step of the way. (Check the screenshots above for a helpful visual reference.)

📝 Badges already earned will remain on your profile and are permanent, even if your current streak resets.

If you believe your streak or badges are not reflecting accurately, or if you have additional questions or concerns, please reach out to our team at info@queenwarriors.com. We’re here to support you every step of the way.

We appreciate your continued enthusiasm and engagement. Thank you for being part of this empowering community. Let’s continue showing up and growing stronger together.

Warm regards,

The Queen Warriors Team


6

Thank you so much for reaching out and sharing your concern, Queen. We truly understand how disappointing it can feel when you’re unable to find a workout you’ve enjoyed, especially powerful sessions like Sammi and Jamila’s lower body routines! Please rest assured, no workout videos have been removed from the app. However, videos are regularly updated and shuffled within each category to keep content fresh and engaging. This sometimes means a workout may appear in a different section or not be immediately visible.

To help you find a specific workout, we recommend using the magnifying glass icon at the top-right corner of your app. Then:

Select your coach’s name under the “Author” field

Choose the Targeted Body Area (e.g., lower body)

Set the Duration you’re looking for

Skip the “Category” section

Additionally, we encourage you to use the “Save,” “Download,” or “Mark as Watched” options for easier access to your favorite workouts in the future. 

Reply

27 May 10:51

Hello Queen! Dominique Dortch Thank you for reaching out, and we apologize for the confusion and inconvenience you’re experiencing. After carefully reviewing your account, we can confirm that you do have access to the challenge videos. However, it appears you have two email addresses registered with the Queen Warriors app. Please ensure you are logging in with the correct email address associated with your LYC challenge registration to access all the content properly. For any further assistance or questions, feel free to contact our customer support team at info@queenwarriors.com. We’re here to help!

Reply

27 May 02:32

Hey Queen! Thanks for reaching out! To join the Recomp Program, the best way to get started is by contacting us directly through email at info@queenwarriors.com. Our team will be happy to assist you step-by-step and make sure you’re all set up.

27 May 02:08

Absolutely, Queen! You are more than welcome to submit your before photos. We totally understand you just joined, and we’re so excited to have you on this journey with us! If you need any extra help or have questions about submitting your photos, feel free to email our team at info@queenwarriors.com we’re happy to assist you anytime!

Hey Queen We totally hear you and we’re so glad to know you’re loving the daily motivation! If you’re referring to the daily affirmations, you can easily find them again by:

Opening the QW app

Tapping the magnifying glass (search) icon

Selecting "Category"

Then you'll see the Affirmations library 🧘🏾‍♀️💫

You can also check the "Featured" section on the home screen where the current daily affirmation is highlighted. If you ever need more help or can’t find them, feel free to email us at info@queenwarriors.com and we’d be happy to assist you

Hello Queen! If you're referring to before photos submission link, please feel free to send us an email at info@queenwarriors.comand we'll make sure to send it to you manually. 

26 May 03:13

Absolutely, Queen! You are very welcome to join the LYC – Glow & Flow challenge! Just click this link to get started:👉 Join here

Once you’ve registered, don’t forget to submit your before photos. And if you need any help at all, feel free to send us an email at info@queenwarriors.com

26 May 03:08

Hey Queen! Thanks for checking in! No worries at all, if you didn’t receive a confirmation email, it might’ve landed in your spam, junk, or "promotions/important" folder, so be sure to double-check there. Also, All resources you need for this challenge are pinned to the LYC - Glow & Flow private community group post by coach Fabi. If you need any further help, feel free to email us again at info@queenwarriors.com and we’ll make sure you’re taken care of.

Othasha Thomas Thanks for letting us know, Queen! If you're seeing $19 on your end, please send an email to info@queenwarriors.com and include a screenshot of what you’re seeing. That will really help our team look into it and assist you better We’re excited to have you join the Glow & Flow Challenge! Let’s do this!