QW Customer Support

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14 Apr 18:43

Hello Queen! Thank you so much for reaching out. We absolutely love your energy and your appreciation for our coaches. You’ll be happy to know that pretty much most of our coaches’ workouts are available in your QW app! If you’d like to explore the full library of workouts from a specific coach, here’s how to do it:

📲 Open your QW app,

🔍 Tap the magnifying glass in the upper right corner,

👩🏽‍🏫 Under Author, select your favorite coach,

đźš« Skip the Category section,

✅ Then hit Search — and You’ll see all the workouts they’ve done!

And if you need further assistance, feel free to email us anytime at info@queenwarriors.com 

Reply

Hey Queen!  Thank you so much for reaching out and letting us know. You're absolutely right, for that specific video, there is a brief section where the audio goes mute. We sincerely apologize for the inconvenience. It’s something that unfortunately wasn’t caught and corrected in time, but please know that we’re always working hard behind the scenes to bring you the highest quality content possible! 

Since you're looking for beginner-friendly workouts, we’ve got you covered!  On your QW app, head to the upper right corner and tap the magnifying glass icon, then type "Beginner" — a full library of beginner workouts will pop up just for you! So many great options to explore at your own pace.

And if you ever need additional help or have questions, feel free to email us at info@queenwarriors.com 

Replied on Start Here!

14 Apr 09:21

Hey Queen!  So sorry for the delayed response. Thank you so much for your patience! To answer your question, the 7:30 p.m. EST time was selected to help keep everything consistent and aligned across the board. We know all our Queens have different schedules and commitments, but this time was chosen because it tends to be the most convenient for the majority of our community, giving everyone a chance to finish their day and show up strong for themselves!  We totally understand that availability varies, which is why we always have replays ready for you to catch the workouts whenever it works best for you!  If you ever have more questions or need anything, feel free to reach out to us at info@queenwarriors.com.

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Replied on Start Here!

14 Apr 09:15

Great question, Queen! You’ll find low-impact modifications built right into the workouts themselves. When a coach is demonstrating a high-impact move, they usually offer a low-impact version at the same time. No need for a separate video or split screen. Just follow along and choose the version that works best for your body and your journey. If you're ever unsure or need help finding a class that better fits your needs, feel free to reach out to us at info@queenwarriors.com

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Hello Queen! To help you track your workouts:

When you open and play a workout, you should see a "Mark as Watched" option, just tap on that, and it’ll be recorded so you know you’ve already done it 

Also, any workout you watch and complete should automatically show up in your “Continue Watching” section, which is the first thing you’ll see when you open your QW app! Super helpful to stay organized as you grow through your journey 

If you need any extra help navigating the app, feel free to email us at info@queenwarriors.com

Reply

12 Apr 11:54

Absolutely, Queen!  We're so excited that you're setting up your space to crush those workouts! 

For your at-home workouts, here are a few basic suggestions that can go a long way:

A pair of light to medium dumbbells 

A resistance band set for added challenge

A yoga mat for comfort and support

Ankle weights if you're looking to level up

Kettlebell (optional but awesome for power & strength workouts)

These are just a few essentials that work well with many Queen Warriors workouts, but your needs may vary based on your goals!

For more personalized suggestions, feel free to email us at info@queenwarriors.com — we’d love to guide you further. 

Reply

11 Apr 13:56

Hey Queen! Jasmine B  We got you! Here’s the Amazon link to Coach Fabi’s favorites, everything from those cute workout outfits to must-have fitness gear: Queen Warrior's Amazon Page – Your Workout Essentials

if you ever have further questions, feel free to send us an email at info@queenwarriors.com  We're always here to help! 

10 Apr 03:02

Welcome to the Queen Warriors family, Queen! We got you!  To help guide you through everything and make the most of your new membership, start by watching this "Start Here" video:Start Here Video 

It walks you through on how to kick off your journey strong! You’re exactly where you need to be and we’re beyond excited to support you every step of the way! And of course, if you have any questions or need more guidance, you're always welcome to send us an email at info@queenwarriors.com

05 Apr 08:03

Hello Queen! Krystle Yes, absolutely!  You can definitely replay any live workout you weren’t able to attend. All of our latest live-streamed classes are saved and available for you to catch up on anytime that works best for you! Here’s the direct link to the Latest Replays section in your QW app:Latest Replays

03 Apr 09:40

Hey Queen! Jennifer Hernandez We’re cooking up something fun and exciting behind the scenes, and badges are just a little sneak peek! We’re testing out some new features that will make your QW experience even more engaging, rewarding, and motivating! Imagine celebrating your wins in a whole new way. Trust us, you’re going to LOVE IT! Right now, it’s all in the testing phase, but once everything is finalized, we’ll share all the details and make a big announcement! Stay tuned, and in the meantime, keep showing up, because BIG things are coming! Got questions? Please send us an email to info@queenwarriors.com!