Hey Queen! We’re truly sorry to hear you’re having a frustrating experience with logging in on your TV that’s definitely not what we want for you. If you’re open to it, we’d love the chance to help resolve this before you make any final decisions. Could you let us know exactly what’s happening when you try to log in for example, are there any error messages, or does it just refresh the screen? Please feel free to send us the details (a screenshot if possible) to info@queenwarriors.com, and we’ll do everything we can to assist you and make things smoother.
QW Customer Support
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22 Jul 11:04
Hey Queen! Thank you so much for sharing your experience. We hear you and truly understand how that could be frustrating when you're in the zone and just trying to get the most out of your workout. You’re absolutely welcome to explore more workout options in your QW app that better match your preferences and pace, whether that’s beginner-friendly classes or workouts that focus more on movement with less instruction. Also, if you prefer to power through without too much coaching, we recommend using the “Music” option available under each replay. This lets you play your own music playlist while muting the coaching audio. A great way to stay focused and energized on your own terms. Please don’t hesitate to reach out to us at info@queenwarriors.com for any other concern.