QW Customer Support

Image for the badge Igniter.
Igniter earned for a 1-day streak!
Image for the badge Glow Getter.
Glow Getter earned for a 3-day streak!
Image for the badge Consistency Queen.
Consistency Queen earned for a 7-day streak!
Image for the badge Sweat Sister.
Sweat Sister earned for a 15-day streak!
Image for the badge Phoenix Queen.
Phoenix Queen earned for a 30-day streak!
Image for the badge Strength Builder.
Strength Builder earned for a 60-day streak!

We’re always here for your feedback and concerns you can also reach out directly via info@queenwarriors.com if you ever want to chat further. You’re doing amazing and we’re so glad you’re here with us 

15 May 03:56

Hey Queen Leah Ann Thanks so much for sharing your thoughts and we absolutely hear you! We want to gently clarify that even if Coach Fabi shares parts of her workouts on Instagram, it in no way reflects the full experience or value of the Queen Warriors platform. IG Lives or snippets are just small peeks not the comprehensive, structured classes, coaching, and tools you receive through your membership.

The QW app is a full wellness ecosystem—beyond workouts, you’re getting:

🥗 Premium nutrition coaching

🧠 Mindset and motivation classes

💪 Structured programs & challenges

🎯 Progress tracking tools and badges

🤝 A supportive community of like-minded women

🗓️ Access to a full replay library, daily schedules, and guided plans

Instagram is just one way we reach and inspire women who haven’t joined yet, giving them a glimpse of the strength and energy inside QW. But the real transformation happens right here with you and our amazing community.

Brianna Pender Hey Queen! 

Thank you for bringing this up and you’re absolutely right to seek clarity!

We apologize if the previous explanation was a bit confusing. Here’s how it works:

Streaks may still appear to be tracked even when you stream via Chromecast or AirPlay. That’s because your app may still log your activity.

However, badges will not be awarded if you're using a TV platform (including Chromecast, AirPlay, Roku, or even the QW app downloaded on a smart TV).

To be eligible to earn badges, make sure you’re watching your workouts directly on the QW app using either an iOS/Android device or via the official website on a browser.

We totally understand the convenience of using your TV for workout and the great news is, we’re actively working on expanding badge compatibility for more platforms in the future! 

Let us know if you have any more questions or feel free to email us at info@queenwarriors.com anytime!

Reply

15 May 03:36

Hey Queens! an email has already been sent out with details, and more are on the way, including the official sign-up link.

But no worries if you missed it—here’s the link to lock in now:👉 https://www.queenwarriors.com/lyc-join?el=emaillycGF

You can also find the link and more info in our Featured section on the QW app, including a helpful video from Coach Fabi:👉 https://queenwarriors.tv/programs/lyc-glow-and-flow_video-1_vsl_v4-17d8bd

And of course, feel free to email us anytime at info@queenwarriors.com if you need help! 

Reply

Hello Queen! Roku and Firestick are both considered Smart TV platforms, and currently, our badges and streaks system does not track workouts completed on Smart TVs. This is why your badges haven’t been showing up. But don’t worry! Receiving badges through TV platforms is something our team is actively working on, and we’re excited to bring that to you soon! In the meantime, if you want to earn your badges, we recommend using the QW mobile app (iOS/Android) or accessing the workouts via web browser on your phone or computer.

Hey Queen thank you for sharing this with us, and we totally understand your concern! You’re absolutely right to expect your badge if you’ve been consistent. The badges feature is still in its beta phase, and while many badges are tracking properly, a few hiccups are still being worked out by our tech team. Your understanding and patience is greatly appreciated. 

Reply

Hello Queen! Thanks so much for reaching out and we totally understand how frustrating that can feel!

The Badges feature is still in its beta phase, and our dedicated tech team is working hard behind the scenes to bring full stability and consistency. We truly appreciate your patience as this rolls out smoothly. 

In the meantime, here are a few key things to keep in mind:

Streaks won't count for videos watched offline (even if downloaded).

TV apps and Chromecast are currently not supported for tracking streaks/badges.

To ensure it counts, be sure to stream your workouts directly through the QW mobile app (iOS/Android) or on the web.

Even replays should count—as long as you're watching them natively and completing 30 minutes or more.

If you've followed all this and still aren't seeing your badges, feel free to reach out to us at info@queenwarriors.com and we’ll be happy to help further! 

13 May 22:47

Hello Queen chanel chambers Here’s the Amazon Store link you’re looking for:👉 https://www.amazon.com/shop/fabiana_ferrariniIt has all of coach Fabi’s recommended equipment and essentials!

And if you ever need more help or info, feel free to email us anytime at info@queenwarriors.com

Reply

Hello Queen thank you so much for sharing your thoughts and being such a strong voice in our community! We truly understand your desire for more advanced-level options, and we love that you’re looking to challenge yourself even further. Please know that your feedback is incredibly appreciated and is being passed along to our team. We're always working on ways to bring more variety, intensity, and excitement to meet all fitness levels there’s so much more in store beyond what’s currently available Feel free to also send us an email at info@queenwarriors.com if you'd like to share more ideas or have additional questions. We love hearing from you, always! 

13 May 05:59

Hey Queen! Happy Monday and a very Happy Mother’s Day to you! So glad you enjoyed today’s workout. you're crushing it!

Here’s the Amazon Store link you’re looking for:👉 https://www.amazon.com/shop/fabiana_ferrariniIt has all of coach Fabi’s recommended equipment and essentials!

And if you ever need more help or info, feel free to email us anytime at info@queenwarriors.com — we’re always happy to assist!