QW Customer Support

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Hello Queen! Thank you so much for your kind words. Rest assured, Coach Neysha is totally fine. We truly appreciate your understanding and support.

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Replied on (01/02/26) Friday

03 Oct 10:26

Hello Queen! We sincerely apologize for the inconvenience. Yes, today’s live class has been canceled. Please stay tuned, we’ll be sharing any further updates in the Community section in the next 24hrs. 

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02 Oct 14:20

Hello Queen, Welcome back! We’re so excited to have you rejoin after 2 years. It’s completely normal to feel a little overwhelmed since the platform looks different now. We’ve updated and improved things to give you a smoother experience and even more tools to support your journey. A great place to start is the “Start Here” video in your QW app. It’s made to walk you step-by-step so you can quickly get familiar with the new layout and features. Once you take a little time to explore, it’ll all feel comfortable again, and you’ll be back in your flow in no time. If you’d like more help, please don’t hesitate to reach out to us directly at info@queenwarriors.com

30 Sep 09:11

Hello Queen! Thank you for sharing your journey with us so openly. Postpartum recovery both physically and emotionally can be incredibly challenging, and the fact that you’re showing up again speaks volumes about your strength. Falling off track happens, but what matters most is that you’ve chosen to get back up, take accountability, and keep moving forward. Starting with small, manageable steps like walking and low-intensity workouts is a smart approach, and your mindset of giving yourself grace along the way is inspiring. Remember, progress is never about perfection it’s about consistency and self-care. We’re glad to have you back with us. If you need any account support or further assistance, please feel free to email us at info@queenwarriors.com

26 Sep 08:11

Hello Queen! Thank you for reaching out regarding your purchase concern. We’ve sent you a private message please check your “Messages” section within your QW app for further assistance. If you still experience any issues, feel free to email us directly at info@queenwarrior.tv so we can support you more closely.

Queen, welcome back. Thank you for opening your heart and sharing so honestly. It takes strength to show up again after setbacks, and you should feel proud of yourself for taking this step. Life can throw so much at us, but choosing to come back and pour love into yourself is already a huge victory. It’s beautiful to see you stepping back into this space. You’re not alone, your Queens are here with you, and we’ll be cheering you on as you reclaim your strength, confidence, and joy.

Hello Queen! First, thank you for sharing your journey with us. We admire your courage and determination to focus on your health after such a major life event that strength is truly inspiring. When it comes to core workouts without equipment, gentle and controlled movements are often the best place to start. Exercises such as seated knee lifts, pelvic tilts, seated side bends, or modified crunches can be effective without putting too much strain on your body. Always listen to your body and move at a pace that feels safe for you. If you’d like more tailored suggestions or guidance, please don’t hesitate to send us an email at info@queenwarriors.com so we can better support you.

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Hello Queen! Great question! ✨ The Fab 10-Minute Booty Blast is a separate on-demand program, and it can be done either before or after your Pilates or HIIT workouts or even on its own if you’d like a shorter session. It’s meant to give you flexibility depending on your goals and schedule. Does this answer your question? If not, please feel free to email us at info@queenwarriors.com with a bit more detail about what you’d like to know, and we’ll be happy to guide you further.

23 Sep 10:12

Hello Queen! Thank you for sharing this with us, and we’re so sorry to hear about your lower back injury. We completely understand how much you miss moving your body your dedication truly shines through. At this time, the most important thing is to follow your doctor’s advice and allow your body the rest it needs to heal fully. Recovery is just as much a part of the journey as the workouts themselves, and honoring this stage will help you come back stronger. If you feel the need to stay active while healing, you might consider gentle, low-impact activities such as mindful stretching, breathing exercises, or light walking but only if these are cleared by your healthcare provider. Please avoid any movements that could strain your back further. Your health and safety come first, Queen. Take this time to care for your body with patience and kindness, and you’ll be back to your workouts with even more power when the time is right. 

Hello Queen, Thank you for reaching out. We’ve carefully checked your account and confirmed that the videos are playing without any issues on our end. Could it be that you’re accessing the replay from a different section? To view replays, please head directly to the [“Latest Replay”] section of your QW app. This is the only section where you’ll find the workout videos from recently ended live classes. If you still encounter any difficulties or experience a specific issue, kindly send us an email at info@queenwarriors.com so we can look into it further and provide you with the best support.