Hi Queen! Thank you for reaching out, and welcome to the community! We're sorry to hear you're experiencing trouble casting the videos to your TV. If you’re seeing the blue cast signal but no video is playing, this may be due to compatibility limitations with certain Smart TVs or casting devices. For the best experience, we highly recommend watching your workouts directly through the QW mobile app or via a web browser on a desktop/laptop. Not only do these platforms ensure smooth video playback, but they also allow you to earn streaks and badges as part of your progress, something that isn’t currently supported through Smart TVs or casting devices. If you're still having trouble or have additional questions, feel free to reach out to us at info@queenwarriors.com

Thank you so much for sharing this, Queen! We truly hear you. We understand that time zones can be a challenge, and your feedback is incredibly valuable as we continue to explore ways to better support our community across all regions. While the current live coaching calls are scheduled based on EST, we want you to know that your experience matters deeply to us. In the meantime, we always make replays of the calls available so you can still benefit from the guidance at a time that works best for you. If you have any further suggestions or would like assistance accessing replays, please feel free to reach out to us directly at info@queenwarriors.com

Absolutely, Queen! Thank you for reaching out. We’re happy to help clarify this for you. The 10-Minute Booty Blaster Program is a separate subscription and is not included in the standard annual membership. Because it’s considered a specialty program, it’s available as an additional offering to complement your main QW experience. And of course, if you have any questions or need further support, don’t hesitate to reach out to us at info@queenwarriors.com

Hi Queen! Thank you for letting us know! and we're so sorry for the confusion with your badges and streaks. We're currently looking into your account now to better understand what’s going on. In the meantime, could you please send us a quick email at info@queenwarriors.com? That way, our team can personally assist and make sure everything is properly updated for you. We truly appreciate your patience, and we’ll make sure this gets taken care of for you. 

Absolutely, Queen! we hear you! Not much has changed. The new 1-hour classes are essentially a thoughtful combination of two 30-minute sessions merged into one for a more complete and progressive workout experience. There’s even a 2-minute break built in halfway through to help you reset if you choose to continue. That said, you absolutely have the option to do just the first 30 minutes if that fits your schedule or energy level better. The beauty of the program is that it’s designed with flexibility in mind you’re still showing up and staying consistent, which is what truly matters most. And of course, if you have any questions or need further support, don’t hesitate to reach out to us at info@queenwarriors.com

Hey Queen! Thank you so much for your patience and yes, we completely understand how frustrating tech hiccups can be sometimes! We sincerely apologize for the inconvenience. These occasional interruptions can happen during background optimizations, system updates, or bug fixes to keep everything running smoothly and up to date for your best experience. We’ve checked on our end and everything should now be working as expected. But if you’re still experiencing any issues, please don’t hesitate to reach out to us at info@queenwarriors.com and if possible, include a screenshot to help us assist you faster.

Hi Queen! Thank you for sharing this with us. We’re so proud of your dedication and showing up, even when tech gets in the way! It sounds like your app may be experiencing a temporary hiccup, and we definitely want to get that sorted out for you as soon as possible. To help us take a closer look and provide the best support, please send an email to info@queenwarriors.com with the details you're experiencing.

Got it, Queen! Thanks for sharing. Yes, since you're using the app through your Fire Stick, that counts as a TV platform, which currently doesn’t support badges just yet. Still, our goal is always to enhance so stay tuned, and we’ll keep you updated. If you have more questions, feel free to reach out to us at info@thequeensclub.com.

Thank you so much for reaching out and sharing your concern, Queen. We truly understand how disappointing it can feel when you’re unable to find a workout you’ve enjoyed, especially powerful sessions like Sammi and Jamila’s lower body routines! Please rest assured, no workout videos have been removed from the app. However, videos are regularly updated and shuffled within each category to keep content fresh and engaging. This sometimes means a workout may appear in a different section or not be immediately visible.

To help you find a specific workout, we recommend using the magnifying glass icon at the top-right corner of your app. Then:

Select your coach’s name under the “Author” field

Choose the Targeted Body Area (e.g., lower body)

Set the Duration you’re looking for

Skip the “Category” section

Additionally, we encourage you to use the “Save,” “Download,” or “Mark as Watched” options for easier access to your favorite workouts in the future. 

Hello Queen! Dominique Dortch Thank you for reaching out, and we apologize for the confusion and inconvenience you’re experiencing. After carefully reviewing your account, we can confirm that you do have access to the challenge videos. However, it appears you have two email addresses registered with the Queen Warriors app. Please ensure you are logging in with the correct email address associated with your LYC challenge registration to access all the content properly. For any further assistance or questions, feel free to contact our customer support team at info@queenwarriors.com. We’re here to help!