QW Customer Support

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Hello Queen! We’re so glad to hear you're loving the app. That’s what we love to hear! Regarding your question, are you looking to play your own music playlists while doing the workouts? If so, that’s definitely possible with our Music Integration feature in your app. Here’s how to do it:

Open your QW app

Start playing a workout video.

Swipe up (or use your home bar) to open your preferred music app like Spotify or Apple Music.

Choose and play your favorite playlist.

Swipe back to the QW app — your music will keep playing while you enjoy your workout!

Let us know if this is the feature you were referring to. If you had something else in mind, feel free to reach out to us at info@queenwarriors.com

Replied on Power

03 Jul 15:50

Hello Queen! Thank you for reaching out! Rest assured, the 30-minute POWER workouts are absolutely still available on the Queen Warriors TV platform. To find them easily, follow these steps within your QW app:

Open the app and tap on the magnifying glass icon (search).

You’ll see filtering options such as Author, Category, and Target Areas.

Swipe left through the filter tabs until you see “Duration.”

Tap on Duration, select 30 minutes, and all the relevant workouts - including 30-minute POWER videos - will appear.

If you run into any issues or need further assistance, feel free to reach out to us at info@queenwarriors.com

Hello Queen! Thank you for being so open. What you’re feeling is completely normal, and you’re not alone. Starting something new is tough, and the fact that you showed up means you’re already winning. Be gentle with yourself, progress takes time.

To help you ease in, we highly recommend starting with the “Start Here” video: 👉 Start Here Video

This will help you choose the right workouts for your current level, introduce the tools and structure of the program, and guide you at a pace that works for you. If you’re still unsure or need help with anything at all, feel free to reach out at info@queenwarriors.com.

Reply

Great question, Queen. If you don’t have a yoga or stability ball, no worries at all. You can still get the most out of your session! Depending on the movement, here are a few alternatives you can try:

A sturdy pillow or folded blanket can provide some support for seated or balance-based movements.

A foam roller (if you have one) can work for certain exercises that involve light support or stretching.

A wall or sturdy chair can also be used for balance or modifications when needed.

The most important thing is to move safely and comfortably. If you're ever unsure, feel free to skip or modify a movement and simply stay connected to your breath and body, that’s what yoga is all about. And as always, if you have more questions or need help adjusting anything, feel free to email us at info@queenwarriors.com.

Reply

01 Jul 13:46

Hi Queen! Thank you for sharing your concern. That definitely sounds frustrating, and we want to make sure you get the smoothest experience possible. If your password keeps resetting when trying to log in on your TV, this could be related to a cache issue or a compatibility glitch with the browser or casting device you're using. First, try the following:

Clear your browser’s cache if you’re accessing via a Smart TV browser.

Double-check that you're entering the correct credentials (case-sensitive).

If you're casting from your phone, ensure both devices are on the same Wi-Fi network and that your app is fully updated.

If you've tried those steps and it’s still not working, please email us at info@queenwarriors.com with as much detail as possible, what type of TV or device you're using, any error messages you see, or even a short screen recording if you can. That’ll help us resolve it for you much faster.

IG Hi Queen! We’re so glad things are starting to make sense for you! Regarding the bonus and the $1K giveaway mentioned in your welcome email, we’d absolutely love to assist you further with that. To provide you with the most accurate support, could you please forward that email or share more details from it by reaching out to us at info@queenwarriors.com?

This will help us look into your account and ensure you receive all the tools and information you need for a successful journey. We’re here for you every step of the way!

29 Jun 10:48

Hi Queen! Thank you so much for reaching out and please know that feeling a little lost in the beginning is completely normal. You’re not alone, and we’re here to help you get fully settled and confident. To get started, we highly recommend watching the “Start Here” video. It gives you a full walkthrough of how the app works, how to navigate your journey, and what steps to take to get the best experience. Here’s the direct link to that video for your convenience:👉 Start Here Video

Once you’ve watched that, you’ll have a much clearer understanding of where to begin and how to move forward. If you’re still unsure or need more personalized guidance, don’t hesitate to email us at info@queenwarriors.com. Just let us know what specific help you need and we’ll make sure you’re supported every step of the way. 

Hi Queen! Thanks so much for your question and welcome! There’s absolutely no need to lose weight before starting this program. In fact, Queen Warriors is designed to support you right where you are, no matter your starting point. Our workouts are a powerful blend of strength training, cardio, and functional movement all with the goal of helping you build consistency, confidence, and a healthy mindset. Some women may see weight gain at the start, especially if they’re building muscle or coming from a lower-activity lifestyle, but that doesn’t mean they’re not making progress. Your body may be changing in powerful ways that aren’t always reflected immediately on the scale. The goal here is long-term wellness, not quick fixes — and shrinking isn’t a requirement to start showing up for yourself.

If you have any specific concerns, feel free to reach out to info@queenwarriors.com.

27 Jun 15:40

Happy Friday, Queen! Great question, while some movements in the Queen Warriors program may resemble calisthenics (like bodyweight exercises), the program itself is not considered a calisthenics program. Queen Warriors is a program focused on fat loss and muscle building through a combination of strength training, HIIT (high-intensity interval training), and cardio-based workouts all tailored specifically for women. If you ever need help choosing the right type of workout for your goals, feel free to reach out to info@queenwarriors.com. We’re here to support you every step of the way! 

Reply

26 Jun 19:02

Hello Queen! Thank you for reaching out. Coach Alexis’s Thursday class is not taking place this week due to some unexpected technical issues. We completely understand your curiosity, and we’re so sorry for any confusion or inconvenience caused. If you need any support or have further questions, feel free to email us at info@queenwarriors.com.