QW Customer Support

Image for the badge Igniter.
Igniter earned for a 1-day streak!
Image for the badge Glow Getter.
Glow Getter earned for a 3-day streak!
Image for the badge Consistency Queen.
Consistency Queen earned for a 7-day streak!
Image for the badge Sweat Sister.
Sweat Sister earned for a 15-day streak!
Image for the badge Phoenix Queen.
Phoenix Queen earned for a 30-day streak!
Image for the badge Strength Builder.
Strength Builder earned for a 60-day streak!

28 Apr 07:33

Hi Queen, thank you for clarifying we understand how that can feel confusing, especially when you’re already an active member. When you see a message like “not available with your current subscription plan,” it usually means that specific program or category is part of a separate offering or promotion, which may not be included in your current membership or challenge access. No worries though! We can definitely take a closer look at your account and see exactly what’s going on and what you should have access to. Please send us a quick email at info@queenwarriors.com, and we’ll get this sorted out for you as quickly as possible 👑

Reply

28 Apr 07:30

Hi Queen! No worries at all. Great question, and you’re in the right place! We just want to double-check your specific account to be sure everything is lined up correctly. To get you the fastest and most accurate help, please send us a quick email at info@queenwarriors.com and we’ll look into it for you right away.

Replied on Start Here!

27 Apr 12:05

Welcome, Queen. We’re so happy you’re here and you’re absolutely right, you are not alone. That version of you is already there, and this journey is just about bringing her forward. Take it one step at a time and enjoy the process. We’re right here with you ✨💪 If you ever need help or support, feel free to email us at info@queenwarriors.com

Reply

21 Apr 13:55

Hi Queen, we hear you! Those Pilates classes were definitely a favorite for many! At the moment, Pilates isn’t part of the current live schedule, as we continue to rotate and evolve class formats based on what the community is asking for. That said, we’re always exploring new ways to bring fresh and loved styles back into the mix. In the meantime, you can still find some Pilates sessions in the Replay section to enjoy anytime. We truly appreciate you sharing this, feedback like yours helps shape what’s ahead. If you need anything else, feel free to email us at info@queenwarriors.com

Reply

17 Apr 10:32

Hi Queen 💛We totally understand the confusion and thank you for reaching out!

The section you’re seeing is the Daily Schedule, which is just a quick preview/graphic of the workouts for the day. That’s why it only opens a short clip and doesn’t take you into the live class.

To join the live workout, please do this:

Open your QW App

Tap on “Calendar” at the bottom

Select today’s date

From there, you’ll see the live class and can join directly

You can also tap “Remind Me” for upcoming classes so you don’t miss them 👌✨

For today’s class, here’s the direct link to Coach Fabi’s 10 AM session:

👉 https://queenwarriors.tv/programs/live-ieo_wclr4oy

If you need any help, feel free to email us at info@queenwarriors.com we’ve got you, Queen 👑💪

15 Apr 09:44

Hi Queen! First, we love that you’ve almost memorized the stretch videos word for word 😂🧘🏻‍♀️ That says a lot about your consistency, and we’re so happy they’ve been helping you through the time change and those early mornings. We truly appreciate you sharing this feedback. The QW schedule and content are always continuously evolving, and we’re always listening closely to what our Queens are enjoying and asking for, especially when it comes to recovery, stretching, and those motivational moments that help reset the mind and body. Please keep checking the app regularly, especially the Latest Replay and Calendar sections, as fresh formats and class styles continue to roll out over time. Thank you again for sharing what you’d love to see more of feedback like this really helps shape what’s ahead. If you ever need anything else, feel free to email us at info@queenwarriors.com

Reply

15 Apr 09:34

Hi Queen! We totally get that, there’s definitely a different energy when you catch a live session, and we love that you enjoy that early workout vibe. At the moment, morning live classes are not currently part of the schedule, and the evening sessions have remained in place based on the great response and feedback from many of our Queens. We always do our best to listen to what the community is asking for and shape the schedule around what works best overall. The good news is that every live class is posted as a replay within minutes after it ends, so if mornings work best for you, you can still enjoy the latest workout first thing when you wake up and keep that same momentum going. We truly appreciate your feedback, and suggestions like this always help as the schedule continues to evolve. If you need anything else, feel free to email us anytime at info@queenwarriors.com 💛

14 Apr 09:20

Hi Queen! Welcome to the app and to the QW community! We’re so happy to have you here, and it’s completely normal to have questions while you’re getting familiar with everything. Yes, you can absolutely watch missed workouts as replays once the live session has ended. The easiest way to find them is by going to the “Latest Replay” section on your app’s home page. Just open the app and scroll down a bit, and you’ll see the most recent classes available to watch anytime.

Also, to make getting started even easier, we highly recommend watching the “Start Here” video in the app. It walks you through how everything works:

👉 https://queenwarriors.tv/programs/qw_start-here-video_v1-7a3c0b

If you need any help at all, feel free to email us anytime at info@queenwarriors.com

14 Apr 09:16

Hi Queen! Great question and no worries at all if you started a little late. The Love Yourself Challenge – Renewed Edition officially runs for 6 weeks from the March 23 start date, but we always want the best for our Queens. Because of that, the workouts will remain available for extra time after the official challenge ends so anyone who joined late or needs a little more time can still finish strong. We want every Queen to have the opportunity to complete her journey and get the most out of the challenge. If you need any more help, feel free to email us at info@queenwarriors.com

09 Apr 12:46

Welcome, Queen 👑We’re so happy to have you here and excited for you to start your journey with us! You’ve joined an amazing community filled with support, strength, and motivation. To get started, be sure to watch the “Start Here” video in your app, it’s the easiest way to learn how everything works and begin your journey smoothly.

You can also access it directly here:

👉 https://queenwarriors.tv/programs/qw_start-here-video_v1-7a3c0b

So glad you’re here, Queen 💪