QW Customer Support

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26 Feb 05:24

Hello Queen! Thank you for bringing this up, we know how frustrating that can be, especially mid-workout. When this happens on Roku, it’s usually related to device-side performance (like cached data, memory, or connection stability) rather than the app itself. Even if the app shows as updated, the Roku device may just need a quick refresh.

We recommend trying the following:• Restart your Roku device (unplug it for 1–2 minutes, then plug back in)• Check your internet connection strength• Remove and reinstall the QW app on Roku• Make sure your Roku system software is fully updated

These steps typically resolve mid-playback interruptions.

If it continues after trying those, please email us at info@queenwarriors.com so we can look into it further for you.

Replied on Start Here!

25 Feb 16:47

Queen 💛 First, we’re so sorry for your loss. Thank you for sharing something so personal with us. Walking through that and still choosing to show up for yourself takes real strength. It’s completely okay to want to feel better in your body and your mindset. This journey can be part of your healing at your pace, in your way. No pressure, just progress and grace. We’re truly glad you’re here, and you are not walking this alone. Sending you strength and support as you begin this chapter 👑

Nicole That is correct Queen! 

22 Feb 14:38

Hi Queen, totally understand and you’re not alone in that! When you’re still learning the app, little things like that can feel confusing. Sometimes with push notifications (on any app), there can be minor routing glitches where clicking the notification takes you to the home page instead of the exact linked content. This can happen due to small backend delays or phone notification settings syncing but rest assured, the notifications themselves are working fine and typically resolve on their own. In the meantime, you can access all Daily Mindset/Affirmations directly here:

👉 https://queenwarriors.tv/categories/category-_23vtlliycw

If you’d like help adjusting anything or navigating the app more smoothly, feel free to email us at info@queenwarriors.com

WOW! Queen! You're winning! 👑💪

Reply

Nicole Queen, We’re so grateful you’re here and feeling the support. This community is about lifting each other up on the strong days and the emotional ones. Keep leaning in. Keep showing up.

Reply

Queen! First, thank you for sharing this so openly. That takes courage. And please know , everything you’re feeling is valid. Postpartum changes, especially months later, can hit in ways we don’t always expect. Nine months postpartum with two girls and an 11-year gap? Your body has done something incredible. It’s okay to feel grateful and still struggle. Those feelings can exist at the same time. You are not alone in that. So many Queens silently navigate similar thoughts, and your honesty helps more than you know. We’re so proud of you for showing up anyway. That’s real strength. Staying consistent isn’t about perfection.. it’s about choosing yourself, little by little, even on the hard days. We’re honored you’re on this journey with us. And if you ever need support with anything on the platform, please email us at info@queenwarriors.com. You are doing better than you think, Queen 👑

Reply

17 Feb 14:45

Hello Queen! Sent a direct message to your QW app. Kindly check when you can. 👑🦸‍♀️

Yes Queens!! This energy is everything 👑🔥 Keep engaging, keep showing up, stay locked in!

Hey Queen Welcome!! We’re so glad you’re here and totally understand how that can be confusing at first.

It sounds like you may have been in the Daily Schedule section. That area shows the weekly lineup, but it doesn’t actually launch the LIVE class which is why you were only seeing a short replay preview.

To access the live workout:

Open your QW App

Tap “Calendar” at the bottom

Select today’s date

From there, you’ll see the live class and can enter directly

The Calendar section is your go-to for all live sessions ✨

If you’re still having trouble, please email us at info@queenwarriors.com and we’ll walk you through it step-by-step. We’ve got you, Queen