QW Customer Support

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Replied on Start Here!

07 Mar 09:59

Hey Queen! Welcome to this wonderful community! 👑🦸‍♀️💪

07 Mar 05:42

Hi Queen 👑First of all, welcome to Queen Warriors! We’re so glad you’re here. And don’t worry at all, it’s completely normal to feel a little overwhelmed when you first open the app. Once you see how it’s structured, it actually becomes really simple to navigate. The best place to start is the “Start Here” video. It’s the very first thing you’ll see when you open your QW app. Coach Fabiana walks you through exactly how the platform works and how to begin your journey step-by-step.

To make it even easier, you can watch it here:

👉 https://queenwarriors.tv/programs/qw_start-here-video_v1-7a3c0b

Next, check out these two sections:

• Latest Replay – where you can do workouts anytime that fits your schedule.

• Calendar – where you can see all the LIVE classes from Monday to Friday and join them directly.

Once you start with those three areas, everything will feel much clearer. If you ever need more help, feel free to email us at info@queenwarriors.com

Replied on Barre/Dance Pilates

05 Mar 17:28

Hi Queen! Great question, and we appreciate you sharing that you enjoy the Pilates classes. Pilates was part of some of our earlier programming and was offered during a previous season of Queen Warriors. At the moment, that specific class format isn’t part of the current live schedule. However, the platform is always evolving and we regularly rotate class styles based on what the Queens are asking for and enjoying most. We definitely encourage you to keep checking the app, especially the Calendar and Replay sections—as new formats and fresh classes continue to roll out. You never know what might be coming next! If you ever need help navigating the app or finding specific workouts, feel free to email us anytime at info@queenwarriors.com and we’ll be happy to assist. 👑💪

Hi Queen thank you for reaching out, we totally understand how that can be confusing. Just to clarify, the Supplement Stack is completely FREE with your membership. In the email you’ll also see a “Download Now” button that gives you full access at no cost. Sometimes that email can land in spam or promotions, which makes it easy to miss. No worries at all though, to make this easier for you, we’ve gone ahead and sent you the Supplement Stack directly via private message so you have it right away 👑✨ If you need anything else or would like us to resend the email, please feel free to contact us at info@queenwarriors.com. We’re always happy to help!

Reply

Hello Queen! A private message has been sent to you too. Please check when you can. 

04 Mar 10:59

Hey Queen! A private message has been sent. Kindly check!

Replied on Start Here!

02 Mar 09:54

Hey Queen! Welcome and we are excited for you. đź’Şđź‘‘

Replied on Start Here!

02 Mar 09:47

Hi Queen great question! Challenge programs like  are typically offered as limited-time experiences, so once the challenge period wraps up, those specific videos may no longer appear in the main library. To better assist you, could you email us at info@queenwarriors.com and let us know exactly which LUV Challenge (or specific workouts) you’re referring to? That way we can check your account and give you the most accurate guidance. Thank you for your patience. 

Hi Queen! Yes, you can absolutely stream to your Samsung Smart TV, and we’ll get that video showing properly.  Since the sound is coming through but not the video, it’s usually a mirroring setting or compatibility issue.

Here are a few things to try:

If you’re using an iPhone (AirPlay):

Make sure your TV and phone are on the same Wi-Fi.

On your TV, go to Settings > General > Apple AirPlay Settings and ensure AirPlay is ON.

On your iPhone, swipe down from the top right and tap Screen Mirroring.

Select your Samsung TV.

If you’re using Android (Smart View):

Swipe down and tap Smart View.

Select your TV.

If video still doesn’t appear, disconnect and reconnect after restarting both devices.

If mirroring continues to only play audio, try restarting the TV completely (unplug 1–2 minutes) and reconnect. If you’d like, email us at info@queenwarriors.com and let us know which phone you’re using, we’ll guide you step-by-step 👑

Replied on Start Here!

26 Feb 11:46

Let's go Queen!!Â